Support


Context Help

If you get lost inside our Control Panel, the first step you should take is to press the Help button, which is present on each and every page. A pop-up window will appear. It comprises detailed info about all the operations that you can perform on the page in question. Each popup appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a wide library of tutorial video clips demonstrating how to work with our hosting Control Panel. They're shot for those of you who would like to see how things are being done instead of only reading articles. Thus, anyone can quickly find their way around our web hosting Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't find the answer you searching for, have a gaze at our extensive Frequently Asked Questions section, which comprises questions asked by actual users and offers practical solutions. We periodically update our Frequently Asked Questions section with new questions & answers in an attempt to embrace all the innovations and new additions to our platform.

Ticketing System

If you still can't find the solution you searching for in the FAQ section either, you can touch base with our excellent team of customer support engineers available 24-7 and eager to assist you with any question. Each support ticket you send will be answered within 1 hour (the average trouble ticket response time is just 20 mins), so you won't have to wait a long time to get your question answered.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 328320

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com